Shipping policy

At GentlePaws, we’re committed to delivering comfort to your pets as quickly and smoothly as possible. Please review our shipping information below:

🐾 Order Processing

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• Once your order has been processed, it will be prepared for shipment and handed off to our shipping partner.

🚚 Shipping & Delivery Time

• Standard shipping time is 7–14 business days after processing.
• Delivery times may vary depending on location, carrier delays, weather conditions, and peak seasons.

📍 Tracking Information

• You will receive a tracking number via email once your order has shipped.
• Tracking updates may take 24–48 hours to appear after the shipping confirmation email.

⚠️ Shipping Delays

While we strive for timely delivery, delays can occur due to factors outside of our control, including:

• Carrier delays
• Weather conditions
• High order volume during peak seasons
• Customs processing (for international orders, if applicable)

📬 Incorrect Address Disclaimer

Please ensure all shipping information is accurate at checkout. GentlePaws is not responsible for orders shipped to incorrectly provided addresses.

💌 Lost or Missing Packages

If your order appears lost or delayed beyond the expected delivery window, please contact our support team and we’ll assist you promptly.

📞 Contact Us

For any shipping-related questions, reach out to us at:

Gentlepawsus@gmail.com